Messaging infrastructure
Meet every client
where they already are.
One durable conversation layer for social, chat, text, voice and email—built to serve Lumika BDC today and independent client systems tomorrow.
01conversation
InstagramWhatsApp
MessengerTelegram
TextVoice
Email
01 / The layer
Connect once.
Build without channel logic.
Connectors owns provider authentication, webhooks, normalized conversations, delivery state and channel policy. Your product works with one versioned contract.
02 / Channels
A consistent shape, even when providers differ.
- MetaMessenger · Instagram · WhatsApp
- TelegramBot messaging
- TwilioSMS/MMS · Voice
- AWS SESDedicated email
Provider features are enabled only after the relevant account, consent and webhook checks pass.
03 / Public API
Safe defaults.
Explicit control.
Every client gets a scoped environment and an internally issued key. Mutations use idempotency keys; sending is checked again immediately before provider I/O.
Read the integration guidePOST /v1/messages
Authorization: Bearer sk_live_…
Idempotency-Key: send_018…
{
"conversation_id": "cnv_…",
"text": "Hello from your product"
}
Hosted connection flow
Provider onboarding has one front door.
Client-specific setup can differ. The integration contract does not have to.
Review onboarding